Electronic Patient Record - Better joined-up care for our patients
Our Electronic Patient Record (EPR) will bring patient information together in one secure digital record. It's coming to our three hospitals: Norfolk and Norwich University Hospitals, James Paget University Hospitals and The Queen Elizabeth Hospital.
Clinicians and care teams will be able to see the information they need, when they need it. That supports safer care and a smoother experience for our patients.
Today, patient information is often held in paper records and in many separate digital systems. Our teams work hard to bring it together. The EPR makes that quicker and easier, so information can follow the patient through their care.
The EPR is a change in how we work as well as a new system. It's a key part of how we improve care and support our staff.
Why we are introducing an EPR
Many patients now receive care from several teams, often across more than one of our hospitals. A shared EPR means their information is there when and where it's needed. Teams spend less time chasing records or recording the same details twice, and it becomes easier to work together.
The EPR replaces many of our current systems with one. A small number of specialist systems will stay and link to it. The EPR is part of a national drive to deliver care that makes best use of technology and enables patients to engage with a modern, forward-thinking NHS.
When it happens
The EPR goes live across all three hospitals on 22–23 May 2027.
Until then, our teams are building and testing the system. Everyone who will use it gets training for their role before go-live. After the switch-over, there will be a settling-in period while people get used to new ways of working, with support on hand.
Benefits
For patients, the EPR will help to:
- reduce the need to repeat your information
- give the teams treating you faster access to your records
- make sure you receive the right care in the right place
For colleagues, the EPR will help to:
- give you up-to-date clinical information when you need it
- support safer prescribing and clinical decisions
- cut the time spent on admin and re-entering details
- share information more easily between teams and sites
Supporting the future of healthcare
The EPR is one of the largest digital programmes our hospitals have taken on. It sits alongside investment in new hospital buildings and wider digital work across the Group. Together, these will help build a more connected health service for our patients and staff.
Find out more
Our EPR Change Hub explains what the EPR means for patients and staff, with regular news and updates.